It’s sad to read that your experience with StepShot Guides has been disappointing so far.
Please allow me to comment on several aspects you covered in your review.
→ Doesn't have much in the way of video export options
The ultimate goal of StepShot Guides is to keep the app simple and easy-to-use. So advanced features such as Video export, Advanced Word export (with customizable Word templates), AI-Powered text recognition, etc. are available in the upgraded PRO version that is currently sent out as a testing build to the early adopters.
→ The program couldn't recognize fairly standard elements inside a web page. Everything had to be entered in and for some reason, you had to replace "Click on "" Unknown" every single frame. I was really surprised by that.
Automated text description based on your steps will be included as a new major feature in the upcoming release of the StepShot Guides version. So please wait for it and hopefully you’ll enjoy the process of creating guides without typing in descriptions on your own.
→ Clicking the version number generates a white screen that you can't exit.
Unfortunately, I cannot reproduce the issue on my end. So it will help a lot if you can perform this procedure from your computer again and if the issue persists, please send us the log file for the investigation to email@example.com
. For accessing the log file, please go to the Help section in the upper menu in-app >> Open Logs Folder.
→ Upon exiting the program (the X box in the corner), I was prompted to save, but the file disappeared once I'd restarted the program. Not in the trash, not anywhere. I lost about 30 minutes of work.
Honestly, it’s strange this situation happened to you. Usually, when the program is closed without the guide being saved, you can access it after restarting the app following the path File (upper left menu) >> Unsaved Files. The title of the guide is automatically set to the date and time when the last changes have been made.
If the guide has been saved before the program is closed, this file can be accessed already on your computer, not in the application.
→ Editor component wasn't as clean or robust as some freeware tools
Could you please explain in more details if possible what editing elements don’t work properly and/or suggest what can be improved?
Thank you for taking the time to test the software. As I’ve mentioned before, I’m really upset you haven’t discovered the beauty of using StepShot Guides for now. But I sincerely hope your user experience will improve during your next interactions with the tool. If you’d like to have a short demo by our specialists where you will be shown how the app works in details and will be able to ask questions, please book the time at https://app.hubspot.com/meetings/artem2
Should you have any other questions or inquiries, you can always reach me personally at firstname.lastname@example.org
Looking forward to your reply.