Unable to Update Windows 10

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Midas
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Unable to Update Windows 10

#1 Post by Midas » Fri Oct 02, 2020 8:52 am

Here's the gist of the conundrum I'm facing with a fresh Windows 10 installation on a desktop PC.

I installed and configured Windows 10 normally and after booting everything appeared to be working normally, until... I got a message about new updates installed and a needing a reboot. Which I did.

The updating process proceeded, with a percentage being displayed in the lock-screen both before and after shutdown.

Only it reached 98% and then turned into a message saying "We couldn't complete the updates. Undoing changes..." and proceeded to roll everything back, requiring extra waiting time at the lock-screen and yet another couple of reboots.

This has been going on for weeks now and, whenever I need to reboot, even if I choose the option not to update, it will still proceed with the updating, which will then fail... next day, rinse and repeat. :face_with_symbols_over_mouth:

From update history I can identify the culprit as the latest "quality"(!) cumulative update:

Image

After some research, I concluded that I'm not the only one facing the same issue:


But all the pointed solutions, including installing the kb4571756 update manually or using Microsoft's own MediaCreationTool2004 to do it for me have failed, as have some other solutions gathered elsewhere, namely:

  • Running DISM with appropriate parameters through the CLI;
  • Renaming the large 'SoftwareDistribution' folder (present inside '%WINDIR%').


In despair, I decided to post this here to sum up the situation, collect any clues that may provide a fix and serve as beacon for any other users facing the same issues.

At the end of the day, all I'm left here is this weary feeling I was right all along about being wary of putting Microsoft in charge of my computer... :sob:

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SYSTEM
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Re: Unable to Update Windows 10

#2 Post by SYSTEM » Fri Oct 02, 2020 9:27 am

Issues like this are usually caused by a corrupted install.

Have you tried sfc /scannow? It's a well-known tool to fix file corruption: https://support.microsoft.com/en-us/hel ... ted-system

Also, what happened when you tried the Media Creation Tool? There should be very little that can possibly make it fail.
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freakazoid
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Re: Unable to Update Windows 10

#3 Post by freakazoid » Fri Oct 02, 2020 11:19 am

I'd probably try what SYSTEM mentioned with the Media Creation Tool.

Otherwise, try the Windows 10 Update Assistant.
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__philippe
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Re: Unable to Update Windows 10

#4 Post by __philippe » Fri Oct 02, 2020 1:23 pm

@Midas,

You might perhaps take a gander at Askwoody forums discussion of the misbehaving KB4571756 SEP 2020 patch:

https://www.askwoody.com/forums/search/kb4571756/

and also

https://www.windowslatest.com/2020/09/1 ... te-issues/

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Midas
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Re: Unable to Update Windows 10

#5 Post by Midas » Sat Oct 03, 2020 5:32 am

Thanks for the suggestions, folks. :slight_smile:

I am away from that PC until Monday but I'll be sure to check them out then...

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Re: Unable to Update Windows 10

#6 Post by Midas » Tue Oct 06, 2020 4:49 am

SYSTEM wrote: What happened when you tried the Media Creation Tool? There should be very little that can possibly make it fail.

Ran it twice for good measure. Here's a screenshot of its final message, taken while running it in Windows 10:


Image


Moreover, 'sfc /scannow' completed with the following message:


Image


Note that 'CBS.log' is 74247 lines long(!) and has been archived; but after yet another reboot and update cycle, the drill is the same as in OP... :disappointed:

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Midas
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Re: Unable to Update Windows 10

#7 Post by Midas » Tue Oct 06, 2020 5:36 am

__philippe wrote: You might perhaps take a gander at Askwoody forums discussion of the misbehaving KB4571756 SEP 2020 patch:

https://www.askwoody.com/forums/search/kb4571756/

and also

https://www.windowslatest.com/2020/09/1 ... te-issues/

As you can see from the OP screenshot, the error I'm getting here is "0x800f0922", not "0x800f081f".

But upon reading those forum posts, though, I think I'll just look for a way to blacklist 'kb4571756' next and hope for the best.

The system is working alright, so I find it hard to justify squandering more time trying to fix something that isn't broken? :dizzy_face:

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Re: Unable to Update Windows 10

#8 Post by billon » Tue Oct 06, 2020 2:45 pm

Spoiler!   
Dotted zero font? Why :(

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Midas
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Re: Unable to Update Windows 10

#9 Post by Midas » Wed Oct 07, 2020 2:15 am

billon wrote:
Spoiler!   
Dotted zero font? Why :(

Spoiler!   
Part of the complex editing workflow using multiple computers -- now gone, check for yourself... :slight_smile:
Midas wrote: I'll just look for a way to blacklist 'kb4571756' next and hope for the best.


I haven't found a way yet to do this for individual updates in windows 10 -- but disabling updates is real easy with this tool from Sordum, our resident portable freeware developer:


Some related reading at Ghack.net:

https://www.ghacks.net/2020/06/07/windo ... to-fix-it/

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