Favorite help file or site?
Posted: Wed May 30, 2018 7:58 am
Seeking the best assistance
Part of my work in software both profession is a lot of writing and help guides. Almost all of my work is built on-the-fly and as-it-happens with very little time to polish documents, test for usability, and even find out of people are using them 6 months or a year later.
Then, some weeks ago I was trying to figure out how to jumpstart a Toyota Prius. As it turns out this is a non-simple procedure as the standard method does not work. Before you jump the car, you have to get to the battery in the back of the car. Before you get to the back of the car, you have to open the door. Before you open the back door, you need power. Madness!
It was at this point I came across how to open the trunk of your prius when the battery is dead. This was exactly beat-for-beat what I needed and was written in a clear and easy to follow way. It was a revelation after almost two days of confusing and incorrect help documentation online and that came with the car.
So that's how I discovered my new favorite help doc. What's yours? It could be something you come back to repeatedly, something really comprehensive, or just a guide who's style and clarity made everything so much easier and faster.
Part of my work in software both profession is a lot of writing and help guides. Almost all of my work is built on-the-fly and as-it-happens with very little time to polish documents, test for usability, and even find out of people are using them 6 months or a year later.
Then, some weeks ago I was trying to figure out how to jumpstart a Toyota Prius. As it turns out this is a non-simple procedure as the standard method does not work. Before you jump the car, you have to get to the battery in the back of the car. Before you get to the back of the car, you have to open the door. Before you open the back door, you need power. Madness!
It was at this point I came across how to open the trunk of your prius when the battery is dead. This was exactly beat-for-beat what I needed and was written in a clear and easy to follow way. It was a revelation after almost two days of confusing and incorrect help documentation online and that came with the car.
So that's how I discovered my new favorite help doc. What's yours? It could be something you come back to repeatedly, something really comprehensive, or just a guide who's style and clarity made everything so much easier and faster.
