I've had a chance to review your support ticket and I can certainly understand your concerns. While I can assure you that we do our best to verify any claim of abuse against our network or the users within it, I do not know that we have a policy for complaints coming from clean-mx.de.
I am going to forward your concerns to a member of the management team for our Network Operations department, which is the department that is largely responsible for the suspensions on our network. They will review the situation and ff any change comes as a result, I will be sure to let you know.
That's encouraging, but what I'd like to hear from Dan is is a clear policy to handle issues before getting the lights turned off. If freeware developer Nirsoft is any indication
, false-positive reporting isn't going away anytime soon and there's no way to police the site to avoid that without annoying both current and new users:
Developer: I just wrote a program/tweak! Its great!
Us: Yeah you have to register with [virus-checking hosting service] or we can't link to you.
How many people are actually going to go through with that?