If when sb. talks about a problem you deny it, you can claim millions of people use it daily w/out issues and it means nothing. And I'm not talking only about rokth but it matches my own experiences from years ago when you did everything to not acknowledge some problem.
Sometimes software people are not very charismatic, even self-important and prideful. However, it takes a certain kind of person that takes up these sorts of projects and they're frequently not people with the best people skills (I'm no exception). A little charm goes a long way in any community, but do you know how many developers will just read a software license? Clearly answer an e-mail? Not many I've worked with.
millions of people use it daily w/out issues and it means nothing
True but "his wrappers when working with registry entries tend to be failure prone" is also without meaning. Just because millions of users use something doesn't mean its great and just because something has a few bugs doesn't mean its useless.
By contrast, something meaningful would be ignored bug reports, outstanding bugs, or a incompetent/dead development community. There's plenty of examples in community software where someone was doing a poor job and it was forked or someone else took over (its happening now with LibreOffice). If someone is managing the software community incorrectly or badly, that's fine, but if nobody has tried to fix or somehow resolve whatever he's not doing right, that's just further acknowledging the current leader.
It feels like complaining a mechanic didn't do a good job and then not actually doing anything to fix the car. For now we can just avoid the car, but I'd like to go somewhere.